ABOUT HAJRE ASWAD
Hajre Aswad Tours is a Hajj and Umrah package providers from Bangalore. We provide Hajj Packages, Umrah Packages, Visa Services and Air Ticketing across India . Our main motive is to provide high quality Umrah/Hajj Services and culture-friendly amenities to pilgrims during their stay in Holy cities of Makkah and Madina. We as the company will definitely assure our customers are helped and support and that too with the great managing skills by simply offering them the favorable surrounding and helping them as per their requirements and the needs.
HAJRE ASWAD likes to offer its employees with the skilled, pleasing and challenging environment that helps them to improve their capabilities and also to provide them with the benefits for their accomplishments as well. This is one of the main reasons that the company maintains the high staff members and has become the leading travel agency in the valley. The main aim of the company is to offer their clients with the best achievable travel planning experiences. The company only delivers the services that they promise they can do.
HAJRE ASWAD company mainly concentrate on being one of the trusted travel agency in Bangalore. The company aims its attention on creating solutions that can lead to customer satisfaction. The Company eagerly listens to the client’s request and provides them with the best solution possible. The company is having a creative mindset and they love to solve client problems in new ways. The company provides its customers with excellent experience since the time they contact the company and till the time the happily reach back their home.
Ambition: The company mainly works with the topmost level of the enthusiasm and the efficiency in order to encourage the development and the modernization.
Innovation:The Company thinks outside its limits in order to fulfill all the needs of its valuable clients.
Professionalism: The Company demonstrates its abilities and knowledge with uttermost respect and understanding.
Reliability: The Company organizes the perfect arrangements with creative concepts in order to build healthy relationships with their clients.
Terms & Conditions for Booking
Quotes, Rates and Price Variations: Offering services like live rates and static rates which are offered to us by our supplier, Supplier in our business are Airlines, Cruise Liners and Hotels and they are not authorized to change rates and facilities. If this happens like our pricing or any services have changed, it will be shared with you before you made any transaction with us or prior booking. If this happens and you are not satisfied and want to cancel your booking you will not be charged any penny.
Bookings – Deposits & Final Payments 01. Customers must pay the booking amount to the Company by the time, prior to the commencement of the tour, fixed by the Company. 02. If fluctuation in the booking fee has increased before the commencement of the tour due to a change of a fare/charge of the transportation/accommodation facilities, etc., exchange rate fluctuations or any other cause, the Company may change the booking Fee concerned. 03. In the case referred to in the above sentence, the increase or decrease in the booking amount shall be attributed to the Customer.
Cancellation Due To a Cause Attributable to the Company
01. Our Customers may cancel the booking if it has become impossible to facilitate Travel Services due to causes attributable to the Company.
2. If the booking has been canceled in accordance with the provisions of the above paragraph, the Company shall refund booking fee to you which you deposited at the time of booking, excluding the cost which has already been paid, or which must be paid in the future, for transportation/accommodation facilities, etc., as a consideration for the facilities already received by the customer.
3. The provisions in the above sentence do not prevent the customer from making a claim against the Company for damages.
Bookings made less than 45 days prior to travel Bookings made before one and a half month are payable by different means including Bank Transfer, Chegue, RTGS, NEFT, online bank transfer etc.
Standard Cancellation Policy
01.) If you cancel your booking before 30 days you will be charged with 30% of the tour cost.
02.) If you cancel your booking before 20 days you will be charged with 50% of the tour cost.
03.) If you cancel your booking before 10 days or less than that you will be charged with 100% of the tour cost. And after the submission of the original passport minimum cancellation will be minimal.
04.) No verbal cancellation is accepted, you have to give written cancellation to the same person who made your booking.
CHILD POLICY Child Policy is applicable for the child whose age is from 1 years to 6 years. In child policy, Hajre Aswad Tours provides hotel accommodation and food without any cost i.e. hotel accommodation and food will be free for the children on whom child policy will be applicable. If you want to have a bed for the child unto the age of six then hotel accommodation charge will be applied. In the case of Air ticket, if there is a relaxation in the airline fare the same will be applied. But for Umrah Visa it remains same for each and everyone who is travelling for Umrah i.e. Umrah Visa fee is applicable to everyone, even for child.
BOOKING POLICY When you book your Umrah journey you can pay the advance amount but if you don’t want to pay the advance amount there is no issue in that too but you have to pay the whole amount once your Umrah Ticket and Umrah Visa will be provided to you. Hajre Aswad Tours believes in Secure Payment so we allow our customers to do payments either Online i.e. NEFT, RTGS, Credit Card, and Debit Card, Through Banks, or even through a cheque. We Never Allow you to do the cash payment or transfer in any Personal Account as we believe in the security of pilgrims as well as the security of the office.
Travel Insurance While travelling with Hajre Aswad Tours we provide you health insurance for the safety of pilgrims. If you meet with an accident, or face some health issue you don’t have to worry as your expenses will be provided by your insurance company. We always make sure our pilgrims are comfortable and secure in each and every manner. Our main focus is to provide best insurance standards to our customers as it is essential for you to choose the insurance standards while travelling. With the help of these standards you may be able to safeguard yourself as well as your family members.